Description

About the Role:

Apple Retail is the heart of the Apple customer experience. As a Technical Specialist, you will provide expert support, repairs, and guidance for Apple customers in-store. You’ll help customers resolve issues with their Apple devices while also promoting Apple’s ecosystem of products and services.

This position is ideal for individuals who are passionate about technology, enjoy solving problems, and want to be part of a collaborative and inclusive team that values diversity and customer satisfaction.

Key Responsibilities:

• Provide technical support and troubleshooting for Apple hardware and software.
• Stay up to date with Apple products, services, and repair procedures to ensure high-quality service.
• Support customers with empathy and technical knowledge to resolve concerns efficiently.
• Educate customers about repair options, Apple products, and services.
• Work with team leads to identify recurring issues and ensure Apple receives relevant feedback.
• Assist with various customer-facing tasks on or off the sales floor as needed.
• Create a welcoming, inclusive experience for customers by embracing Apple’s culture of diversity and respect.
• Demonstrate teamwork, accountability, and reliability in your work schedule, which may include nights, weekends, and public holidays.

Key Skills

Technical Troubleshooting, Customer Service, Apple Product Knowledge, Communication Skills, Problem Solving, Team Collaboration, Adaptability, Time Management, Empathy, Confidentiality

Requirements:

• Willingness to work flexible retail schedules including evenings, weekends, and public holidays as per business needs.
• Ability to demonstrate care, empathy, and professionalism while handling customer issues.
• Openness to learn and improve technical and interpersonal skills continuously.
• Ability to follow guided troubleshooting steps to identify and resolve issues.
• Capability to work well in a fast-paced and team-based environment.
• Commitment to Apple’s values of inclusion, customer service, and confidentiality.

Preferred Qualifications:

• Technical knowledge of Apple products and services.
• Experience or capability in customer-facing technical support.
• Strong interpersonal and communication skills.
• Curiosity and passion for continuous learning and growth.